RETURNS AND REFUNDS
At Vive Cosmetics, we want our customers to love our products and feel and look amazing.
All of our orders have a 14-day, 100% satisfaction guarantee. That's fourteen (14) days from the time your package shows 'delivered' on your tracking link. We do not accept returns on opened or used merchandise. Original shipping charges and return shipping fees are nonrefundable.
To process a refund request, email us to firstname.lastname@example.org with your full name, order number, and the reason for return in your email. Please note that you will be charged $5.00 for return shipping cost, which will be deducted from your refunded amount.
THERE ARE NO EXCHANGES DUE TO THE NATURE OF THESE PRODUCTS.
Sale items, promotional offers or limited edition products are FINAL SALE. Refunds not allowed on discounted purchases.
If for whatever reason your order is shipped back to us, you will be notified of the incident and we will process a refund for the order.
Unfortunately, due to the nature of the product, we do not allow for exchanges. Please click on our refund policy if you are not satisfied with the color.