ORDER ISSUES
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Yes! Please email us at help@vivecosmetics.com with your order number and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.
Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
We apologize for the mix up with your order! Please email us at help@vivecosmetics.com with your order number and photo of the order packing slip and of the products you did receive. Please note that all order issues must be reported within 14 days of delivery.
We’re so sorry for the mix up with your order! Please email us at help@vivecosmetics.com with your order number, a picture of the incorrect items you received and of the packing slip. Please note that all order issues must be reported within 14 days of delivery.
Oh no! Please email us at help@vivecosmetics.com within 14 days of delivery with your order number a photo of your order packing slip and of damaged items. We will get back to you asap!
We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. We love and appreciate our customers and your satisfaction is our top priority. We will gladly assist you with any issues with your order. Please email us at help@vivecosmetics.com within 14 days of delivery to further assist you.