SHIPPING AND DELIVERY
All orders within the USA ship for a $5.99 flat rate. This charge includes processing, handling and postage fee. Any order over $45.00, not including taxes, ships GRATIS.
We currently do not ship internationally.
Taxes and prior purchases do not qualify for the minimum purchase requirement and offer cannot be applied to such items. Cannot be combined with any other offer. No adjustments to previous purchases. Offer is nontransferable and subject to change without notice. Only available at vivecosmetics.com.
Once we begin to process your order, you will receive an email with your tracking number and link, as well as an estimated date of arrival. Please note that this is an estimate only and that harsh weather, as well as other unexpected events, might result in a slight delay of your order.
Once we take our orders to the post office, it is out of our hands what may happen to the order. Vive Cosmetics IS NOT LIABLE for any stolen, lost, damaged packages or delay delivery while in transit caused by the act or default of the shipping carrier.
You're excited to receive your goodies, we know. Please allow 7-10 BUSINESS days to process and ship your order. This excludes weekends and national holidays.
However, if we have some crazy promotion or a new launch, orders may take up to 14 business days to process, so be patient chula! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
We ship all orders via United States Postal Service (USPS) First Class Mail.This service is a 3-5 BUSINESS days delivery. But USPS is experiencing delays in delivery due to COVID-19, so it can take more time. Carrier and delivery time does not include processing time.
USPS Priority Mail is also currently available at higher price. Priority Mail arrives within 1-3 business days, depending on your location. Faster shipping services will be available throughout the holiday season.
If you have not received your order within 14 days from receiving your tracking number, please email us immediately to help@vivecosmetics.com.
Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive - SO ANNOYING, we know! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors, property manager and/or post office for more information in the meantime.
If your package says it has been delivered and 3 BUSINESS days have passed and you have not received anything, please email us at help@vivecosmetics.com. We will try to resolve the shipping mishap and/or refund your order.
If you received a tracking link, but the status has not updated after 14 BUSINESS DAYS, please email us immediately to help@vivecosmetics.com with name and order number.
If you waited the normal processing time, 7-10 BUSINESS DAYS and its been 3-5 BUSINESS days allowing for carrier time, please email us at help@vivecosmetics.com with your order number and we will try to help you resolve the shipping delay.
Please note that business days do not include weekends or holidays. We recommend reaching out to USPS and/or your local post office for more information on the status of your order if you receiving a tracking number with updates.
We will be happy to change your shipping address BEFORE your order is shipped! Please email us ASAP at help@vivecosmetics.com with your order number and the updated address, as we are only able to make changes to your order if it has not yet entered processing.
Once your order is shipped out, address changes can not be made.
We ship from Northern California and send all orders with mucho, mucho ... amor.
All orders are shipped by the United States Postal Service (USPS).
Yes! We do ship to PO boxes!
We ship all orders via United States Postal Service (USPS) First Class Mail.This service is a 3-5 BUSINESS days delivery. But USPS is experiencing delays in delivery due to COVID-19, so it can take more time. Carrier and delivery time does not include processing time.
USPS Priority Mail is also currently available at higher price. Priority Mail is delivered within 1-3 business days, depending on your location. Faster shipping services will be available throughout the holiday season.
No. We only ship domestically in the USA and to Puerto Rico.